We get questions about affiliate payments on a daily basis. It’s not surprising – your payment is the most important part of your affiliate marketing job, right? With that in mind, here are the most common questions we get asked about affiliate payments, and of course, their answers!

Where is my affiliate payment?

We issue affiliate payments twice a month; on the 15th and the last working day of the month. Your payment should be with you between  1-7 working days after we have issued it, depending on your payment method and the country in which you live. Some countries may even take up to 13 working days. Please make sure you have allowed at least 7 working days for your payment to arrive before sending us a query.

How long does it take for me to receive my payment after payout day?

It depends on your payment method. Most of the payment options we provide enable you to receive your payment on the same day it is issued, with the exception being Wire payments:

  • Payoneer – same day
  • Wire – 1-13 working days – depending on your country
  • UK Bank Transfer – same day
  • Skrill – same day
  • Paxum – same day
  • Bitcoin  – same day

Why have I been charged to receive a payment/why have I not received my full payment?  

If you are receiving an international payment, fees may apply. We incur the bank fees involved in sending your international payment to you, but you may still incur fees and charges from an intermediate bank or from your own bank in order to receive your payment. This may mean you receive less money than you were expecting.

To minimise the risk of large receiving fees, you should ensure that you provide full and complete bank details – including your SWIFT and IBAN numbers. Affiliate payments sent without these details or with incorrect details may be more difficult for your bank to allocate to you, which can increase the fee you are charged.  

I’ve changed my payment method – why is my payout report still showing I’m going to be paid by my previous method?

This is because your payout report was generated by our system before you changed your payment method. Your next payout report will show your new payment method.  You can change your payment method or payment details up until payout day. However, you must inform your affiliate manager of this change as soon as possible so that we can ensure this change takes effect.  

Can I change the currency of my payment once it has started to be processed?

Once we have started to process your payment, we cannot change the currency in which it will be paid to you. You can still change your payment method or payment details up until the day your payment is made to you, but please inform your affiliate manager of this change as soon as possible so we can ensure this change takes effect.  

Why do I have a negative balance?

A negative balance is usually the result of chargebacks. A chargeback doesn’t always mean fraudulent orders. Chargebacks also include instances when a customer has cancelled their order.  In some instances, customers may reduce the quantity of their order. The sale will still be valid, but your commissions will be reduced in line with the new order amount. In all these situations, when a chargeback is applied to your account after your affiliate payment has been generated, this will result in a negative balance appearing on your account.  

What is an IBAN?  

IBAN stands for International Bank Account Number. This number is necessary to make international bank transfers quicker. You can often find your IBAN and SWIFT details in your online banking application.  It is possible that your country uses a more simplified system between banks, so you may need to talk to your bank in order to get your IBAN number. Not all banks use an IBAN but your bank will be able to confirm if they do and what it is.

What is a SWIFT code?

A SWIFT code is an international bank code that identifies particular banks worldwide. It’s also known as a Bank Identifier Code (BIC). Just like an IBAN, a SWIFT code is necessary to make your international bank transfer.  You can find the SWIFT codes for world’s largest banks here.

Note: Some American banks do not use SWIFT codes. Instead they use an ABA routing transit number (ABA RTN). The ABA routing number is a nine digit code, used in the United States to identify the financial institution on which it was drawn.

What is my account name?

Your account name is the bank account holders name. This might be your full name, or even your company’s name. If you are receiving your affiliate payment into a joint bank account, you will need to provide us with both account holders full names.

Can you check if my Wire payment details are correct?

We are unable to check or confirm your Wire payment details for you as we do not have an international bank database.  Please make sure your wire information is correct with your own bank before you provide them to us, so you won’t incur any delays receiving your payment.

So there you have it, the top ten frequently asked payments related to affiliate payments. Have you found this information useful? Are there any other questions you have about your affiliate payments? Get in touch with your Affiliate Manager at any time with your payment related questions and they will be happy to help you.